A team charter statement is “a document that defines the team’s mission, the scope of operation, objectives, time frame, and consequences.”| The Thriving Small Business
Discover five tips to improve the customer experience. From personalized interactions to streamlined processes.| The Thriving Small Business
QuickTrip (QT) breaks all the rules for how convenience stores operate and offers the customer an experience that is positive and memorable.| The Thriving Small Business
Use this guide to create a vision, mission, and values statement that provides a framework for strategy, and decision-making.| The Thriving Small Business
Customer service is a common term we are all familiar with which means “one who aids or provides help to the purchaser of a good or service”.| The Thriving Small Business
A customer service strategy helps employees understand the importance of the customer experience and works to create a service culture.| The Thriving Small Business
You have one opportunity to make a first impression. Use this sample telephone script so customer calls are answered how you want!| The Thriving Small Business
A focus group is used to gather information about the customer experience and to develop products and services influenced by customers.| The Thriving Small Business