Small business owners need to understand who pays the bills – the customer. Here are 7 things you should never say to a paying customer.| The Thriving Small Business
Every business needs customer complaint procedures to deal with communication breakdowns, process failures, faulty products, or rude employees.| The Thriving Small Business
You have one opportunity to make a first impression. Use this sample telephone script so customer calls are answered how you want!| The Thriving Small Business