A good business apology email can salvage the worst mistakes and poor customer service experiences. Here’s an example template that’s proven to work.| Groove Blog
6 Best Customer Success Tools: Groove for customer success insights. ConvertKit for customer onboarding and customer success retention. Trello for roadmap transparency. Slack for internal messaging. Calendly for scheduling customer success chats. Zoom for demos and webinars.| Groove Blog
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.| Groove Blog
Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.| Groove Blog