Companies that create exceptional customer experiences can set themselves apart from their competitors.| McKinsey & Company
Too many companies squander the treasure that is customer feedback. The solution is systematically measuring the customer’s voice and integrating it into a culture of continuous feedback.| McKinsey & Company
The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and design focus, and the evolution of software-development methodologies.| McKinsey & Company