The latest Sourcing and Procurement Horizons report is a snapshot of leading procurement service providers’ sourcing and procurement services capabilities....| Horses for Sources | No Boundaries
Gone are the bells and the whistles. Gone is the sugar-frosting… even that lovely cherry on the top. Those are...| Horses for Sources | No Boundaries
10 years since HFS introduced RPA to the industry (see link), and we’re finally focusing on automation as a value-lever...| Horses for Sources | No Boundaries
Click to Enlarge The banking and financial services sector remains the largest market for IT and business process services and...| Horses for Sources | No Boundaries
My analyst colleague Saurabh Gupta has shared our viewpoint about what’s going on with Accenture in 2025 and it’s big...| Horses for Sources | No Boundaries
To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows need to execute in real-time between customers and employees - and engage partners in your ecosystem. OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - as the market environment keeps changing.| Horses for Sources | No Boundaries
As speculation of a Capgemini takeover of WNS heats up, you have to question the future of BPO specialist firms...| Horses for Sources | No Boundaries
The world of enterprise innovation has changed dramatically since pre-pandemic days, and we – at HFS – have redefined how...| Horses for Sources | No Boundaries
Have you been taking your FOBO pills? Because without a healthy Fear Of Becoming Obsolete, you will likely end up...| Horses for Sources | No Boundaries
Salesforce’s AgentForce 2.0 signals a new era of digital labor, redefining how enterprises manage productivity, outsourcing, and internal workforce models. By integrating AI-driven Digital Workforce Equivalents (DWEs) into its platform, Salesforce positions itself as a cornerstone of the agentic AI revolution, challenging traditional IT and outsourcing paradigms. We believe this release signals a clear path toward the services industry’s shift toward Services-as-Software.| Horses for Sources | No Boundaries
Phil Fersht talks Ravi Kumar on how he is shaping things up at Cognizant in light of the opportunities and potential threats posed by GenAI.| Horses for Sources | No Boundaries
In October 2022, HFS said goodbye to the Top 10’s and welcomed HFS Horizons, a forward-looking construct to evaluate service...| Horses for Sources | No Boundaries
HFS Research has gone where no one has been before as we take a serious look at benefits outsourcing and...| Horses for Sources | No Boundaries
It’s been exactly two years since ChatGPT 3.0 hit the streets and dramatically changed the AI conversation. One of the...| Horses for Sources | No Boundaries
When every tech firm is pounding out an identical narrative to seize their pound of GenAI marketing flesh, who better...| Horses for Sources | No Boundaries
2022 was the year where many peoples’ lifestyles trumped their commitment to their jobs; however, that attitude today might just...| Horses for Sources | No Boundaries
Two very different worlds, one based on humans and the other on technology, are becoming one blended, scalable solution we are calling Services-as-Software. In short, the line between services and software is blurring and eventually vanishing, and this progression has become more crucial than ever.| Horses for Sources | No Boundaries
