Multi-Channel Customer Experience Studies use surveys to capture feedback when using a call center and another contact channels.| SQM Group
We share our experience about the differences between Outside-In and Inside-Out CX operating practices.| www.sqmgroup.com
Benchmark or track Customer Experience surveys for opportunities for improvement, and awards call centers that have demonstrated excellence.| SQM Group
Discover valuable customer service research by benchmarking and tracking voice of the customer and employee studies designed to improve First Call Resolution and provide great Customer Service.| SQM Group
Explore 20 essential habits that call center agents can integrate into their daily routines.| SQM Group