Value stream mapping provides a roadmap of the steps required to deliver a product or service to market. Find out how it's used to optimize processes.| Search ERP
Learn about Lean Six Sigma and the difference between Lean and Six Sigma. Also, discover the available certification levels and their benefits.| Search CIO
Customer satisfaction is a way of assessing customers' satisfaction with a product or service. Learn how CSAT is measured and used, and why it's important.| WhatIs
A learning management system is software used to plan, implement and assess a specific learning process. Discover how businesses use and benefit from them.| Search CIO
The 360-degree customer view integrates customer data from several touchpoints into a single view of the customer. Learn why it's essential.| Search Customer Experience
Social listening takes social monitoring a step further, adding analysis and strategy. Learn how it works, tips for doing it and tools businesses can use.| Search Customer Experience
Social media analytics help organizations track and optimize marketing spend for improved ROI. Learn how these tools work to generate actionable insights.| Search Business Analytics