Based on our research with over 500 leading North American call centers, we have determined the top 3 tips for improving agent resignation and quiet quitting.| SQM Group
In this blog, we'll explore the top 12 KPIs every call center should track and offer actionable tips for improving them.| SQM Group
Call center burnout is a growing problem for employees and employers. Here’s how managers should navigate burnout to optimize their teams.| Nextiva Blog
As a result of the higher agent turnover, job burnout, absenteeism, and operating cost, you can argue that call center turnover is the most important KPI.| SQM Group
Having adequate procedures in place on how to handle angry and abusive customers is essential to preventing high stress and job burnout for call center agents.| SQM Group