We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience.| CX by Design
There are multiple ways of understanding customers, from feedback loops to ongoing customer interviews to observing customer behavior...| CX by Design
We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience.| CX by Design
There are two critical, but often overlooked, steps of Empathy which leaders need consider. Stepping out of their own shoes, and opening up to new insights.| CX by Design
One of the most important parts of the CX process is customer experience research and validation. As practitioners of a human-centric field, our top priority is understanding the needs of the people interacting with our clients’ systems.| CX by Design
We’ve talked about why clients call us in and what our process entails. At this point, we’ve had a preliminary consultation with our new client. Now we’re having our first official meeting as a CX partner. This is Day 1 in the CX by Design process. It’s where we start a two-week journey of understanding […]| CX by Design