We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience.| CX by Design
When I embarked on my journey as a Customer Experience pro nearly two decades ago, I was filled with a sense of discovery and potential. In this field, I saw a set of tools that could truly transform companies; I eagerly absorbed all the processes and strategies CX and UX offered. I was excited to […]| CX by Design
In this series, we’ve covered a lot of CX basics. We’ve defined what CX is, described how to apply human-centered design to business problems, and even explored CX research. But one question still needs an answer: How do you know if it’s time to call in a CX (customer experience) design consultant? That’s what we’ll […]| CX by Design
Learn how to use customer experience metrics to track your CX progress and identify growth areas. This is the first article in our six-part CX metrics series.| CX by Design
One of the most important parts of the CX process is customer experience research and validation. As practitioners of a human-centric field, our top priority is understanding the needs of the people interacting with our clients’ systems.| CX by Design
CX vs. UX. Many professionals get CX and UX confused; some people even think they’re basically interchangeable. In this post, we’ll discuss the differences between CX and UX| CX by Design
What is UX? The business world is awash with Xs, and we’re not even counting the social media platform formerly known as Twitter.| CX by Design