Which Features Increase Customer Retention?
Product features designed to attract new customers differ from features that retain customers.| MIT Sloan Management Review
Product features designed to attract new customers differ from features that retain customers.| MIT Sloan Management Review
An MIT SMR initiative exploring how technology is reshaping the practice of management.| MIT Sloan Management Review
This Me, Myself, and AI episode features Heineken’s Ronald den Elzen in conversation with hosts Sam Ransbotham and Shervin Khodabandeh.| MIT Sloan Management Review
Experts in artificial intelligence debate if organizations should disclose how AI is used in products and services.| MIT Sloan Management Review
