The interaction cost is the sum of efforts — mental and physical — that users must deploy in interacting with a site in order to reach their goals.| Nielsen Norman Group
The 10 most egregious UX offenses against users. Web design disasters and HTML horrors are legion, though many usability atrocities are less common than they used to be.| Nielsen Norman Group
Precise communication in a handful of words? The editors at BBC News achieve it every day, offering remarkable headline usability.| Nielsen Norman Group