Downloadable files, tasks, and questionnaires to allow replication or modifications of a research study of how users read on the Web (a 1997 study in the SunSoft Science Office).| Nielsen Norman Group
Users don't read Web pages; they scan. Concise text improved usability by 58%, SCANNABLE layout added 47%, and objective language added 27% to measured usability; combining all three improvements gave 124%.| Nielsen Norman Group
Qualitative surveys ask open-ended questions to find out more, sometimes in preparation for doing quantitative surveys. Test surveys to eliminate problems.| Nielsen Norman Group