WASHINGTON – Consumers are expected to return more than $816 billion worth of retail merchandise purchased in 2022, according to a report released today by the National Retail Federation and Appriss Retail. As retail sales continue to grow, the average rate of return has remained flat at 16.5% compared with 16.6% in 2021.| nrf.com
Predictions on the future of retail walk a fine line between what the industry thinks consumers want, & what technology can do to delight us.| Vitag