Onboarding is an essential component of customer service. It’s your chance to make a great first impression and give new customers the tools, information, training, and support they need to get up and running with your products. Once that happens, your clients see the full value of their investment in your company. | GUIDEcx
Customer experience professionals and executives know that winning a new customer is only the beginning. The accurate measure of success is how well you onboard that customer and set the stage for a long and loyal relationship. This means the Voice of the Customer (VoC) – the feedback, needs, and perspectives your customers share – should be actively sought and embraced from the beginning of the onboarding process. | GUIDEcx
“Can you tell us what you’re hoping to get from our software?”| GUIDEcx