When working on business problems, users flitter among sites, alternating visits to different service genres. No single website defines the user experience on its own.| Nielsen Norman Group
Depending on how representative designers are of the target audience, a project might need more or less user testing. Still, usability concerns never go away completely.| Nielsen Norman Group
Several usability findings lead directly to higher sales and increased customer loyalty. These design tactics should be your first priority when updating your website.| Nielsen Norman Group
The 10 most egregious UX offenses against users. Web design disasters and HTML horrors are legion, though many usability atrocities are less common than they used to be.| Nielsen Norman Group
Lower-literacy users exhibit very different reading behaviors than higher-literacy users: they plow text rather than scan it, and they miss page elements due to a narrower field of view.| Nielsen Norman Group
Between the ages of 25 and 60, people's ability to use websites declines by 0.8% per year - mostly because they spend more time per page, but also because of navigation difficulties.| Nielsen Norman Group