Assigning Dedicated Call Center Agents to Specific Customers
Call centers have successfully implemented a CX differentiation strategy by assigning dedicated agents to specific customer types in B2B or B2C call centers.| SQM Group
Call centers have successfully implemented a CX differentiation strategy by assigning dedicated agents to specific customer types in B2B or B2C call centers.| SQM Group
Measure internal and external Customer Experience using First Call Resolution; the King of all Call Center Metrics.| SQM Group
We share our experience about the differences between Outside-In and Inside-Out CX operating practices.| www.sqmgroup.com
