Stay ahead in the call center industry by staying updated on evolving customer service trends and preferences.| SQM Group
Discover essential omnichannel customer service stats that reveal how connected support improves satisfaction, loyalty, and revenue in 2025.| www.plivo.com
In this blog, we discuss the benefits of personalized customer experience and explore 10 personalization tips to help resolve issues on the first contact.| www.sqmgroup.com
Find the Customer Experience Strategy (CX Strategy) to help your call center improve customer service and achieve better results.| www.sqmgroup.com
SQM's Top 10 VoC Metrics provides valuable insights into customers' experiences using a contact channel or multiple contact channels to resolve an inquiry or problem.| SQM Group
Multi-channel CX continues to be poor for customers trying to resolve the same inquiry or problem.| SQM Group
Research data reveals 20% of customers who used a call center did so because a self-service contact channel failed.| www.sqmgroup.com