The Customer Effort Score (CES) tracks how much effort your customers exert when interacting with your company and is a reliable indicator of repurchases.| Surveypal
Your Average Handle Time is what makes the difference between a fast and a good customer service interaction. Read this article to learn more.| Surveypal
A customer service knowledge base is a portal of information designed to enable 24/7 self-service. Read this article to learn more.| Surveypal
Increasing customer service productivity means better customer retention, lower service costs, and a stronger experience with your brand. Here's our guide to taking support productivity to the| Surveypal
In customer service, it’s easy to be overwhelmed by all the KPIs. We listed the TOP 8 customer service KPIs for you.| Surveypal
Customer service coaching upskills your support agents so they can serve customers better. Learn how to implement an effective CS coaching program.| Surveypal
Omnichannel customer service delivers an integrated experience across multiple channels and throughout the customer journey. Read this article to learn more.| Surveypal
Customer self-service allows clients to find answers to their questions about your services and products without contacting support. Read this article to learn more.| Surveypal
Customer service analytics gathers and explores support data to extract actionable insights that can help enhance team performance and the customer experience.| Surveypal
Customer sentiment analysis enables you to uncover and measure how your customers feel about their experience with your brand.| Surveypal
Is your Net Promoter Score the one number you need to grow? Read this article to find out.| Surveypal
8 in 10 customers are more likely to do business with a company that provides personalized experiences. Can you afford to ignore personalized customer service?| Surveypal