The Customer Effort Score (CES) tracks how much effort your customers exert when interacting with your company and is a reliable indicator of repurchases.| Surveypal
The right customer service software can make all the difference when it comes to delivering superior support. Read this article to learn which factors to consider when making your choice.| Surveypal
Looking to reduce customer service costs without compromising the quality of your support? Look no further. This is the article for you.| Surveypal
Data-driven customer service management is the cornerstone to empowering your team, developing operations, and reducing costs.| Surveypal
Improving First Contact Resolution (FCR), helps you assess customer service performance and efficiency. Read this guide to master your FCR!| Surveypal
Customer service coaching upskills your support agents so they can serve customers better. Learn how to implement an effective CS coaching program.| Surveypal
Customer self-service allows clients to find answers to their questions about your services and products without contacting support. Read this article to learn more.| Surveypal
Customer retention is key especially in times of economic downturn. Here are the most effective strategies to hold onto your customers.| Surveypal
The value of AI in customer service lies within the fact that it can help improve team performance and enrich the customer experience.| Surveypal
Agent attrition is one of the biggest challenges in customer service. Here are our tried and tested strategies to reduce turnover and retain talent.| Surveypal
8 in 10 customers are more likely to do business with a company that provides personalized experiences. Can you afford to ignore personalized customer service?| Surveypal