The cost per ticket is a customer service KPI that refers to the average cost of resolving a support request.| Surveypal
Customer service coaching upskills your support agents so they can serve customers better. Learn how to implement an effective CS coaching program.| Surveypal
Omnichannel customer service delivers an integrated experience across multiple channels and throughout the customer journey. Read this article to learn more.| Surveypal
Agent attrition is one of the biggest challenges in customer service. Here are our tried and tested strategies to reduce turnover and retain talent.| Surveypal
8 in 10 customers are more likely to do business with a company that provides personalized experiences. Can you afford to ignore personalized customer service?| Surveypal