Learn how to start making better sales calls with these tips from a top AE in SaaS. See what it takes to prepare for sales calls, and what tools are essential.| Dialpad
Learn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.| Dialpad
Learn these 8 proven-and-tested call center best practices from our in-house CS leader. Deliver excellent customer experiences and empower your agents.| Dialpad
Working remotely? You probably need a cost-efficient video platform. Here are 8 FREE video conferencing platforms for businesses.| Dialpad
Looking for a cloud contact center solution? Get a breakdown of the top 9 contact center platforms on the market, ranked on how easy to use they are. >>>| Dialpad
Sales AI technology can help your reps in a range of areas. Learn how artificial intelligence for sales can support coaching, forecasting, and more.| Dialpad
Artificial intelligence transcription can save businesses time and boost productivity. These 5 AI transcriber tools are among the best on the market today.| Dialpad
What are customer insights, how can you get them, and how can they transform your small business? Read our handy guide to find out!| Dialpad
Learn from a Tier 1 Customer Support Manager how to calculate, analyze, and reduce your customer churn rate.| Dialpad
What are the most important communication channels for hybrid + remote businesses? Learn more in this guide on the top external & internal channels!| Dialpad
There’s lots AI self-service can do for you—this guide explores further, including the main benefits, metrics to measure, and some AI self-service best practices.| Dialpad
Automatic Speech Recognition (ASR) transforms a sequence of sound waves into a string of letters and words, resulting in a transcript. Learn more.| Dialpad
We analyzed 12 million minutes of video meetings to understand how video conferencing has changed the workplace, and how to have better meetings.| Dialpad
A contact center enables direct contact with customers via multiple communication channels, typically powered by a software solution like a CCaaS platform.| Dialpad
Contact center IVRs use telephony technology to auto-route callers through preset responses, which leads to much faster call resolutions. LEARN MORE >>| Dialpad
Ready to improve your call center's performance? Here are best practices in call center quality assurance to help you provide positive customer experiences.| Dialpad
Customer engagement strategies help your business forge deeper connections with customers. Check out 12 great ways to better engage customers.| Dialpad