Customer empathy is understanding the underlying needs and feelings of customers. Learn how to put customer empathy into practice.| ProductPlan
Here are the customer service metrics you need to monitor at all times to ensure customer satisfaction and business success.| Chaty
Churn measures the percentage of accounts that cancel or do not renew their subscription, often indicating a level of product dissatisfaction.| ProductPlan
Lifetime value (LTV) estimates the revenue a customer represents a business over the life of that relationship and gauges cost-efficiency.| ProductPlan