AI Is Only as Good as the Culture It Operates Within - CX Journey™
Culture determines how AI shows up in your customer experience - intelligent, intentional, and human, or disconnected and damaging.| CX Journey™
Culture determines how AI shows up in your customer experience - intelligent, intentional, and human, or disconnected and damaging.| CX Journey™
Today’s global CX leaders are charged with reshaping their role - and raising the bar - on what it means to lead CX globally.| CX Journey™
When we start there, with people, the technology we implement is no longer a blunt instrument. It becomes a powerful extension of our humanity.| CX Journey™
