Learn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.| Dialpad
Learn about the key factors that influence customer satisfaction, and how you can keep your customers and prospects happy.| Dialpad
Looking for a cloud contact center solution? Get a breakdown of the top 9 contact center platforms on the market, ranked on how easy to use they are. >>>| Dialpad
Customer satisfaction (CSAT) surveys are a great way to collect feedback from your customers and improve your customer service and business. Learn more!| Dialpad
Learn from a Tier 1 Customer Support Manager how to calculate, analyze, and reduce your customer churn rate.| Dialpad
There’s lots AI self-service can do for you—this guide explores further, including the main benefits, metrics to measure, and some AI self-service best practices.| Dialpad
Interested in cloud databases but not sure where to start? Read this article to find out everything you need to know about the different types of cloud databases.| www.websitepulse.com
Startup guide to Customer Development. Master the tool to validate hypotheses, grow products, strengthen your company, and more.| | Blog on Engineering, Product Management, Transparency, Culture and many mor...
Learn about how Dialpad’s unique Ai Scorecards can auto-suggest grades, areas of improvements for agents, and empower contact centers to provide better customer experiences.| Dialpad
Learn about what customer intelligence is, how to gather this important data, common mistakes that businesses should avoid, and more in this detailed guide.| Dialpad