Customer relationships include all interactions from first contact to post-purchase support. This guide covers their importance, compares customer relations vs. service, outlines key roles, and offers steps to build stronger, lasting customer ...| Coursera
Learn more about what makes workplace communication so important and how to improve your communication skills.| Coursera
Your ability to work well with others—or your people skills—are valuable assets. Learn more about key people skills to feature on your resume.| Coursera
Interpersonal skills are important in work, school, and life. Learn how to strengthen yours.| Coursera
Writing, like any other skill, is something you can get better at with time and practice. Learn how.| Coursera
Discover what leadership skills are, why they are important, and how they can be developed. This article provides examples of key leadership qualities, explains who needs them, and discusses the characteristics of effective leaders.| Coursera
Learn how to be a better listener with active listening techniques that can help you become a more effective communicator.| Coursera
In today’s world, communication skills are essential. Whether talking on the phone or meeting someone face to face, these strategies in communication can help you better connect with others.| Coursera
Discover how improving your communication skills can benefit your career, education, and life.| Coursera