Dissecting Delta's Botched Status Overhaul & Why It Backfired
Two weeks after unveiling an unpopular overhaul of its elite status program, Delta is reconsidering. So why did the airline do it - and why did it backfire?| Thrifty Traveler
Two weeks after unveiling an unpopular overhaul of its elite status program, Delta is reconsidering. So why did the airline do it - and why did it backfire?| Thrifty Traveler
Two weeks after prompting an outcry with major changes to its elite status and lounge access policies, Delta's CEO says they're listening.| Thrifty Traveler
A month after causing an outcry with massive changes to earning Medallion Status and getting into lounges, Delta has finally scaled it back. But is it enough?| Thrifty Traveler
