A customer journey map is essential to understanding and empathizing with your customers. In this – the second of our two-part series on customer journeys – we’ll guide you through creating your own customer journey maps.| CX by Design
We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience.| CX by Design
How can you improve the retail customer experience for in-store shoppers? Find 8 ways to inspire customer loyalty and engagement in this article.| CX by Design
Welcome to the series CX 101, where we answer common questions about Customer Experience and how it fits into your organization. Caring about the customer experience isn’t new; it’s been part of business for centuries. The field of CX, though, is still a relatively new one. And, depending on who you ask, you’re likely to […]| CX by Design
We’ve talked about why clients call us in and what our process entails. At this point, we’ve had a preliminary consultation with our new client. Now we’re having our first official meeting as a CX partner. This is Day 1 in the CX by Design process. It’s where we start a two-week journey of understanding […]| CX by Design
Our first article in this series was a high-level overview of the CX by Design process. From here on out, we’re going to take a detailed look at each stage in the process. And we’ll start with Day 0 – the moment when a company decides it’s time to call in a CX consultant. First, […]| CX by Design
CX vs. UX. Many professionals get CX and UX confused; some people even think they’re basically interchangeable. In this post, we’ll discuss the differences between CX and UX| CX by Design