Understanding and Mapping the Retail Customer Journey - CX by Design
To provide an awesome retail customer experience, understand the customer journey. Learn to identify and map key points in the retail path to purchase.| CX by Design
To provide an awesome retail customer experience, understand the customer journey. Learn to identify and map key points in the retail path to purchase.| CX by Design
We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience.| CX by Design
Welcome to the series CX 101, where we answer common questions about Customer Experience and how it fits into your organization. Caring about the customer experience isn’t new; it’s been part of business for centuries. The field of CX, though, is still a relatively new one. And, depending on who you ask, you’re likely to […]| CX by Design
