Avaya Agent with React and SignalR: Full-Length Code Tutorial
Keyhole Software gives readers an in-depth code walkthrough and tutorial for how to integrate Avaya Agent for Desktop using React and SignalR. This integration allows the web-based application to asynchronously receive information about an inbound call, which enriches agents' experiences and protects against context switching and double documenting. As for technology, AAfD (Avaya Agent for Desktop) is used as the softphone, React as the library to compose the SPA (Single Page Application), an...| Keyhole Software
