Uber’s best known corporate value is probably Super Pumped, which, in addition to being a one-time company value, is also the title of Mike Isaac’s account of Uber and the subsequent television show. However, for me personally, the value I remember most is Let Builders Build. Working in Uber’s infrastructure engineering organization, I once chatted with a product engineering manager who wanted to continue rolling out a new feature that was hammering the production database. I was concer...| lethain.com
Building on the framework in “Designations, levels and calibrations”, I wanted to discuss a number of special topics related to designing and running performance systems. These topics are particularly interesting to me because they tend to be the emergent, accidental properties that emerge from common performance management systems and behaviors. Because they’re accidental, they surprise many managers early in their careers, and surprise is the cardinal sin of performance management.| lethain.com