Social media moderation is critical, but it comes with CONS you should consider. Like the fact that moderation is REACTIVE, not proactive.| B Squared Media
With the increasing reliance on social media for communication, brands must have a solid plan for managing customer inquiries, complaints, and feedback across various social channels. Yes, even if you're a B2B brand.| B Squared Media
Learn how to build an omnichannel customer service strategy that improves retention, boosts satisfaction, and delivers seamless CX at scale.| B Squared Media
Buying breadcrumbs are subtle, strategic trust signals that guide your audience towards conversion. Here's how to build a trail of them.| B Squared Media
Scaling social care is essential for growing brands. Get actionable tips to manage demand and deliver standout customer experiences on social.| B Squared Media
Unlock the power of social media intelligence! Learn to go beyond social listening to turn insights into sales, enhance CX, and more.| B Squared Media