Customer service is changing rapidly, and our report outlines the customer service trends for 2021, and what the next decade looks like.| Odondo
In this article we outline the different types of customer service. Not every channel is approproiate every time — find out why.| Odondo
We discuss the customer service challenges that come with seasonal eCommerce demand, how to solve them, and how to plan a year-round strategy.| Odondo
Our outsourced call centre pricing guide explains how much all your outsourced call centres options could, and should, cost you in 2023.| Odondo
We break down the different options for delivering customer service. We cover in-house vs outsourcing for both onshore and offshore setups.| Odondo
Like it or not, businesses are defined by their customer service. But in a post-pandemic world, what are the current trends in customer service that businesses should be aware of?| Odondo
Customer service is more than just dealing with complaints. Learn how to ace your eCommerce customer service strategy through outsourcing.| Odondo