Why Software Companies’ Customer Success Is Failing | Bain & Company
Spending on customer success is up, but customer retention is down. Post-sales teams must evolve.| Bain
Spending on customer success is up, but customer retention is down. Post-sales teams must evolve.| Bain
Generative AI saves time, but meaningful improvements require a broader agenda.| Bain
Understanding issues on the bottom line| embracingenigmas.substack.com
