I recently had the opportunity to work with the awesome people at Citizens Advice, guiding them in creating a capability and progression framework for the newly formed design, data and technology (DDaT) function. Being a forward-thinking organisation, they were open to trying something a bit differe| Emily Webber
The term outcome is a brilliant way of describing the impact and value of doing something. I also like to use outcomes to help describe the capabilities of people and practices or disciplines. Let me explain why it’s so helpful.| Emily Webber