Sales coaching involves monitoring, mentoring, and advising sales reps to help them perform. Learn some typical approaches, useful tips, and tools to help you.| Dialpad
Learn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.| Dialpad
Learn these 8 proven-and-tested call center best practices from our in-house CS leader. Deliver excellent customer experiences and empower your agents.| Dialpad
What are UCaaS solutions and how can businesses use them to communicate effectively with customers, prospects, and more? Learn more in this detailed guide.| Dialpad
Looking for a cloud contact center solution? Get a breakdown of the top 9 contact center platforms on the market, ranked on how easy to use they are. >>>| Dialpad
Sales AI technology can help your reps in a range of areas. Learn how artificial intelligence for sales can support coaching, forecasting, and more.| Dialpad
Artificial intelligence transcription can save businesses time and boost productivity. These 5 AI transcriber tools are among the best on the market today.| Dialpad
Learn from a Tier 1 Customer Support Manager how to calculate, analyze, and reduce your customer churn rate.| Dialpad
Automatic Speech Recognition (ASR) transforms a sequence of sound waves into a string of letters and words, resulting in a transcript. Learn more.| Dialpad
NLP can be used in customer communications to reveal customer sentiment, make real-time assists, capture key highlights, and more insights.| Dialpad