You’ve implemented a successful Net Promoter Score survey, with a good response rate and a high NPS score. Congrats! Pop that number on your website, sit back and watch the leads roll in. Right?| kayako.com
How often does your support team respond to the same questions with the same response?| kayako.com
Customer support metrics matter. They’re something you should be paying attention to. There is a wealth of information just waiting for you to explore and glean information from.| kayako.com
When it comes to customer support, the ability to experiment, tweak and improve your service is a huge part of meeting your customers’ expectations.| kayako.com