Customer Effort Score – Medallia
CES is a customer experience metric created to measure how easy it is for a customer to complete a given activity, such as seek help from customer service.| www.medallia.com
CES is a customer experience metric created to measure how easy it is for a customer to complete a given activity, such as seek help from customer service.| www.medallia.com
Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer experience, explains what it take...| www.medallia.com
What is a contact center? Here are the basics of contact center experience, from customer service to measuring and driving contact center performance.| www.medallia.com
