Experience has taught me that the highest quality producer is quite often the lowest cost one. Say what? This is because of a factor called the Cost of Poor Quality, sometimes called Cost of Quality (COQ). Although production of high quality products and services usually requires an investment in equipment, people, or processes, the production of poor... [Read More]| ProjectEngineer
Project quality is a unique aspect of project management. The stakeholders are disappointed if the project does not meet the minimum quality standards, but achieving more than the standard is a waste of project resources and money. On top of that, the minimum quality standards are often difficult to define and subject to stakeholder whims, such... [Read More]| ProjectEngineer
Quality isn't free. The American Society for Quality (ASQ) suggests that the Cost of Quality is usually around 15 - 20% of sales, often as high as 40% in some organizations. From the resources spent preventing mistakes to the fallout of fixing them, the cost of quality shapes how businesses operate and compete. Far from being... [Read More]| ProjectEngineer
Everyone has stories of quality problems and the anxiety they cause: The assembly line is down, a customer complained about the product, or the report missed an important element. In that moment the only thing that matters is that someone didn't achieve the quality expectations. But the very presence of defective products is not inherently... [Read More]| ProjectEngineer
In a world where efficiency and quality can make or break a business, Six Sigma stands out as a proven approach to getting things right. It was developed by Motorola during the 1980's and subsequently adopted and popularized by General Electric (GE) during the 1990's. GE's famous CEO Jack Welch, a chemical engineer, implemented it throughout... [Read More]| ProjectEngineer
