Top 12 Call Center KPIs and Tips to Improve Them
In this blog, we'll explore the top 12 KPIs every call center should track and offer actionable tips for improving them.| SQM Group
In this blog, we'll explore the top 12 KPIs every call center should track and offer actionable tips for improving them.| SQM Group
To ensure agents deliver customer empathy consistently, they need to be trained, coached, and monitored through their QA program and post-call surveys.| SQM Group
