Personalisation is a key strategy for addressing the diverse needs of customers by tailoring interactions to individual preferences.| CPD Online College
Feedback in the workplace is often given to evaluate an employee’s contribution and plan on how they could improve their work.| CPD Online College
Listening is an important skill in all areas of life, but is particularly important when providing customer service.| CPD Online College
Organisational culture is a collection of practices, expectations and values that inform and guide team members.| CPD Online College