For a long time, the job of state and local technology leaders has simply been to keep things running smoothly. Millions of residents are depending on hundreds of services to stay constantly available — protected from cyberattacks, their personal information secured. But this legacy of putting functionality ahead of design is fading as everyone comes to expect government to offer the same intuitive and simple designs they see everywhere else in the world.| StateScoop
Colorado Digital Service director Kelly Taylor reflects on the organization's first months and explains its "therapeutic" workforce-marketing strategy.| StateScoop