Image courtesy of Pixabay What is appreciative inquiry, and how can it help move your change management efforts forward – in a positive way? Change management is really key to any customer experience transformation. As you well know, the transformation always focuses on the bad, on what’s going wrong – in hopes of improving and […]| CX Journey™
Image courtesy of Pixabay Change. It’s inevitable. And it’s hard. Many – as high as 70% of – change initiatives fail. But don’t let that stat scare you. And don’t let it change your attitude about what lies ahead. Don’t let that become a self-fulfilling prophecy! You know you need to make the change. You […]| CX Journey™
Image courtesy of Pixabay Are you challenged in your efforts to implement organization-wide changes to improve your culture, the employee experience, and the customer experience? Have you considered how a Trojan Mouse might help you gain traction in these efforts? Trojan Mouse. What is it? And how does it differ from a Trojan Horse? Well, […]| CX Journey™
