Csat Drops for Each Additional Touchpoint Used
Improved Csat for customers using multiple touchpoints to resolve the same problem is one of the most significant improvement opportunities for contact centers.| SQM Group
Improved Csat for customers using multiple touchpoints to resolve the same problem is one of the most significant improvement opportunities for contact centers.| SQM Group
Call centers have successfully implemented a CX differentiation strategy by assigning dedicated agents to specific customer types in B2B or B2C call centers.| SQM Group
In this blog, we discuss the benefits of personalized customer experience and explore 10 personalization tips to help resolve issues on the first contact.| www.sqmgroup.com
