Learn how businesses use AI in customer service to create better experiences, from AI agents to automated workflows.| Zendesk
The sheer number of customer experience KPIs can be overwhelming. Learn how to identify the customer journey KPIs most important to your company.| Zendesk
Learn more about what customer experience is and why it is so important for your business. Discover tips and examples for how to improve your CX strategy.| Zendesk
1. Video Content Will Remain Extremely Important In a recent survey done by Wyzowl, 86% of marketers stated that using videos in their campaigns has proven effective for lead generation. This comes as no surprise as video content is: more engaging than text more likely to be watched in its entirety easier to digest more […]| Startup Resources
Customer satisfaction is not customer happiness. Let's discover what customer happiness is and how to excel at it.| Custify Blog
Bad customer service can be fatal to your business. Learn how to recognize it and how to do better so you can protect your business and wow your buyers.| Zendesk
What’s new in tech for 2025? Here are 8 emerging technology trends expected to make a huge impact this year and beyond.| Internxt
A chatbot is a type of conversational AI businesses can use to automate customer interactions in a friendly, familiar way.| Zendesk
Customer needs are the driving forces that motivate individuals to purchase from a business and remain loyal. Learn how to identify and fulfill customer needs.| Zendesk
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Here are the seven customer service trends that are helping companies up their support game.| Zendesk
Providing an outstanding customer experience is vital to attract and retain customers long term. Learn more about CX and how to improve it in our guide.| Zendesk