Stay ahead in the call center industry by staying updated on evolving customer service trends and preferences.| SQM Group
Equipping agents with the best assurance statements to help them navigate challenging conversations with confidence.| SQM Group
Let's dive into the nitty-gritty of service level calculations, looking at industry standards and common pitfalls.| SQM Group
Welcome to the world of call centers, where the customer is always right, except when they're wrong, confused, or speaking in riddles.| SQM Group
Establishing rapport with customers is not just a task—it's a strategic necessity.| SQM Group
SQM's on-demand agent self-CX soft skills training empowers agents to take charge of their professional development.| SQM Group
Sentiment analysis is pivotal in elevating customer experience by providing real-time insights into customer emotions.| SQM Group
This blog explores how integrating emotional intelligence in the call center can have a tangible impact on overall service quality.| SQM Group
Unlock the power of recognizing customer service agents' achievements to boost morale, enhance engagement, and create a positive work environment for a satisfied team.| SQM Group
The impact of a well-crafted acknowledgment statement can make a phenomenal difference in a customer's customer service experience.| SQM Group