The Customer Service Standard of the AODA, requires service providers to have accessible customer service policies. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
Organizations must comply with Web Content Accessibility Guidelines (WCAG) 2.0, Level AA to ensure online customer service accessibility. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
In this article, we first describe what print disabilities are and then outline ways to serve customers with print disabilities. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
This article offers some best practices for understanding service animals that service providers should follow. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
In this article, we describe how providers must offer accessible service to customers with invisible disabilities. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
The Customer Service Standard of the AODA gives service providers venue accessibility guidelines to help them ensure accessibility. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. The Standard mandates that service providers must offer accessibility features in customer service by: Training staff to interact with customers who have disabilities, including customers using: Assistive devices Service … Continue reading Accessibility Features and Equipment in Customer Service →| Accessibility for Ontarians with Disabilities Act (AODA)
Our last article described what assistive devices are. Here, we offer best practices for serving customers with assistive devices. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
Computer accessibility gives everyone an equal chance to take part in a world that is becoming more and more digital. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
In this article, we first describe what print disabilities are and then outline ways to serve customers with print disabilities. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
In this article, we discuss how service providers must outline how they will welcome customers that use assistive devices and what they are. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)
This article outlines service animal laws in Ontario that service providers must follow. Learn more now about the requirements.| Accessibility for Ontarians with Disabilities Act (AODA)
In ths article, we outline some best practices for serving customers with invisible disabilities. Learn more now about best practices.| Accessibility for Ontarians with Disabilities Act (AODA)
In the third review of the AODA, the Honourable David Onley recommends creating more AODA standards and updating general requirements. Learn more now.| Accessibility for Ontarians with Disabilities Act (AODA)