As a customer service manager, it can be overwhelming to choose the right metrics to measure the team's performance. In this blog post, we’ll share insights on key customer service metrics like CSAT, CES, FRT, and NPS, along with practical tips on how to track and improve them.| Forest Admin Blog
Graston Technique is a leading medical company that sells rehabilitation instruments and training to licensed clinicians exclusively. The company required an admin panel to facilitate specific sales and support operations, and Forest Admin has successfully fulfilled all of their requirements.| Forest Admin Blog
Fintecture is a B2B-focused payment solution provider with a mission to simplify and secure payment processes. Forest Admin is currently used by most of Fintecture's teams, including Customer Support, Customer Success, KYC, Fraud Management, Product, and Tech. Read the case study.| Forest Admin Blog