Learn the eight key steps of how to measure customer satisfaction — and what to do with the data once you've captured it.| blog.hubspot.com
Discover what top metrics you should be tracking in 2024 + how you can improve your customer experience.| blog.hubspot.com
Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
What is churn rate, and how do you calculate it? Learn about customer churn rate and revenue churn rate, and why they are important metrics to measure.| blog.hubspot.com
Learn about what your customers expect from your social media response time across different platforms and channels.| blog.hubspot.com
Learn the seven most important metrics that your call center should consider when measuring customer service.| blog.hubspot.com
Sentiment analysis tools are a must-have to understand your customers better. Here’s why — plus our top recommendations.| blog.hubspot.com
Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.| blog.hubspot.com
Learn about the difficulties marketing and sales teams face in acquiring new customers — and how you can leverage customer service to grow your business.| blog.hubspot.com
Learn about the Net Promoter Score (NPS) and its importance to your brand's success.| blog.hubspot.com