Customer intelligence (CI) is the process of collecting and analyzing consumer data to develop actionable insights.| Zendesk
Learn how businesses use AI in customer service to create better experiences, from AI agents to automated workflows.| Zendesk
Learn what customer sentiment is and why your company needs to measure it.| Zendesk
Explore the 2024 list of the best generative AI tools for marketing, writing, design, productivity management, image generation, research, and more.| Semrush Blog
Discover how AI is revolutionizing customer support with these key statistics and insights. Learn about the benefits AI brings to customer service.| Zendesk
A sales cycle is the repeatable strategy you use to move deals down the funnel. Read this guide to get the most out of yours.| Zendesk
Customer retention can help you boost your bottom line and create long-term customer relationships. Learn more in our guide.| Zendesk
A chatbot is a type of conversational AI businesses can use to automate customer interactions in a friendly, familiar way.| Zendesk
A knowledge base is a central library of info that employees or customers can reference. Learn how to build yours to offer the best value to your audience.| Zendesk
ChatGPT is great for work and fun, but it isn’t the only AI chatbot option. Learn about bots for a range of use cases.| Zendesk
Providing an outstanding customer experience is vital to attract and retain customers long term. Learn more about CX and how to improve it in our guide.| Zendesk